Australian AGED care Compliance solutions
Bilston Group deploys RAC Pro to assist providers in implementing compliance solutions across Australia’s aged care sector and now into the homes of their residents — ensuring secure, efficient, and regulation-ready operations.
The new Aged Care Act 2024, which commenced on 1 November 2025, stipulates a framework for safety, health, well-being, and quality of life of aged care recipients. Among these changes is a risk-based approach to compliance and enforcement, with greater scrutiny of dignity, choice, and supported decision-making.
The Support at Home Program (SHP), offering higher levels of care, capped service prices, immediate funding for assistive technology and home modifications, will replace the existing programs HCPP and STRCP.
KEY FEATURES
Extra benefits for each residence and staff
RAC Pro can assist here in providing technology-based compliance services across all aged care facilities, particularly for aged care providers that run multisite operations.
Less admin stress
Reduce time spent on reporting and record-keeping.
Better teamwork
Everyone can access and update information in one place.
Transparency for staff
Real-time dashboards show what’s complete and what needs attention.
Evidence at your fingertips
Perfect for NQS audits, QIP reviews, and regulatory visits.
Secure digital storage
Protects sensitive staff information safely.
Ongoing support
Bilston Group offers updates, guidance, and responsive help whenever you need it.
THE RAC PRO ADVANTAGE
Powerful oversight across every site, tailored to your structure
RAC Pro is built on a federation-style framework that mirrors the complexity of aged care operations. It gives you granular control over access and authority – across providers, sites, and roles – so every team member sees exactly what they need, and nothing they don’t.
From head office to frontline, everyone works from the same intuitive platform. No more chasing paperwork or duplicating effort – just streamlined workflows and consistent standards across the board. And with onboarding support from the Bilston Group, your team is up and running with confidence from day one.
MODULAR & CUSTOMISABLE
Scale Smart. Configure with Confidence.
RAC Pro adapts to your operations – customisable to each provider’s procedures and each site’s unique needs. Whether onboarding new staff or managing multi-site teams, it flexes to roles, workflows, and compliance requirements without the clutter.
Its modular design means you only deploy what’s needed – nothing more, nothing less. From incident tracking to policy distribution, every component fits seamlessly. The Policy Module centralises policy creation, review, and rollout – keeping every site aligned and every team informed.
what AGED CARE PROVIDERS say
“I’ve assessed the attributes of RAC Pro and think there are real advantages in its use: the fact it is built for multisite operations; is both modular and customisable, so only the required components need be rolled-out, and when done so, are customised to our business; offers enhanced useability, with in-built video tutorials; securely stores all necessary compliance materials and integrates with our internal systems.”
Case Study from the aged care sector
How RAC Pro created a technology-based Residential Aged Care compliance solution
New Aged Care Act & Support at Home Program raise…
FREQUENTLY ASKED QUESTIONS
Making Compliance Simple for Aged Care Professionals
What online tools does RAC Pro provide to help us get set up?
RAC Pro enhances its usability by providing a series of “how-to” videos on the platform that demonstrate how to use specific modules. There are also many “tool tips” that are dispersed throughout that you can hover over to get assistance in guiding your way through the platform.
Does RAC Pro provide a ticketing module for issues encountered during setup?
If there are problems using RAC Pro at any level of the system, the ticketing module is available for any queries, complaints, or questions to be lodged. In addition, if the problem can’t be solved internally, it will be escalated to a higher tier and, if necessary, to RAC Pro admin and our technical staff.
What options do I have in purchasing RAC Pro?
The RAC Pro subscription module provides flexibility. Subscribers can choose to pay on a per-user basis, on a term subscription basis, or both, for the entire module package or for specific modules relevant to your business.
What do the 2025 aged care compliance changes mean for our daily operations?
The latest regulatory updates require more frequent incident reporting and clearer documentation of care standards. RAC Pro simplifies this with smart digital forms, automated workflows, and centralised reporting—so your team can stay focused on residents, not paperwork.
How can I manage compliance across multiple facilities without drowning in admin?
RAC Pro standardises processes across all sites. Real-time updates and role-based access mean you can monitor compliance, track incidents, and manage documentation from one dashboard – no more chasing emails or juggling spreadsheets.
Why choose RAC Pro over spreadsheets or legacy systems?
Spreadsheets weren’t built for aged care. RAC Pro was. It’s designed for how care teams actually operate – modular, secure, and intuitive. From onboarding to audits, it saves hours each week and ensures nothing slips through the cracks.
How does the Bilston Group support our team during rollout?
Bilston Group provides hands-on training and ongoing support to help your staff feel confident from day one. Whether you’re rolling out RAC Pro across one site or twenty, we guide your team through setup, onboarding, and best practices.
Why is streamlining compliance so critical under the new aged care standards?
Because better systems mean better care. RAC Pro frees up staff time for what matters most – delivering compassionate, person-centred care.
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