The new Aged Care Act 2024, which commenced on 1 November 2025, stipulates a framework for safety, health, well-being, and quality of life of aged care recipients. Among these changes is a risk-based approach to compliance and enforcement, with greater scrutiny of dignity, choice, and supported decision-making.
The Support at Home Program (SHP), offering higher levels of care, capped service prices, immediate funding for assistive technology and home modifications, will replace the existing programs HCPP and STRCP.
RAC Pro can assist here in providing technology-based compliance services across all aged care centres, particularly for aged care organisations that run multisite operations.
The Challenges
Essentially, the new aged care regulation changes will mean:
- All relevant staff across all sites and centres will need to be briefed on these changes and how they will affect them going forward.
- As not all aged care businesses have the same operating procedures, the new changes will mean different providers will need to customise their policies/ procedures to comply with the packages described by the new Act; and,
- All changes to existing policies and procedures, and other relevant compliance materials, need to be stored securely and sent out uniformly to all sites for acknowledgment and attestation by staff.
RAC Pro and the Solutions
The challenges that will be encountered by aged care providers in dealing with increased compliance requirements resulting from changes to the Aged Care Act 2024, can be overcome by implementing RAC Pro:
- RAC Pro has been built on a federation-style platform providing levels of access and authority across multiple sites and levels within each site.
- RAC Pro is customisable to the operating procedures of each provider and each site of any multi-site operation. This is particularly important in onboarding staff, their roles and backgrounds.
- RAC Pro is modular, which means that for any provider or site of a particular provider, only those necessary components need to be rolled out to staff.
- RAC Pro Policy Module streamlines policy management by allowing users to draft, review, approve, and distribute internal and published policies across all sites from a central platform.
- RAC Pro securely stores all necessary compliance information (training, complaints, incidents, policies, including version control).
- RAC Pro can smart integrate with other systems used by the provider or site. It is linked to Teams/Zoom and Google/Outlook Calendars.
- RAC Pro offers enhanced usability features, including “how to videos” and “Tool Tips”, and a ticketing system ensuring a fast response to queries.
Data Security
RAC Pro is a comprehensive compliance management platform that satisfies the requirements of the childcare and aged care sectors. For example, Serious Incident Response Scheme (SIRS) reports, based on ACQSC1 reporting requirements, can be managed using the Registers module in RAC Pro as described above. Customers can introduce a new register type and start capturing allegations, incidents, and complaints, ensuring that electronic data is recorded in the cloud for future reference.
(1) ACQSC – Aged Care Quality and Safety Commission